Teaching Them to Fish: Strategy for - Helpdesk | .eduGuru

Teaching Them to Fish: Strategy for - Helpdesk | .eduGuru

In a previous post, I talked about how to start getting your internal knowledge into a knowledge base.  But just because you’ve built a knowledge base, doesn’t mean people will begin using it.  You need to ensure that content is maintained and that people know how to use it to find the information they need.